Player Support Lead, Game Operations

Netflix

Multiple Locations
Base: $140,000.00 - $220,000.00; bonus/equity: sto...
Player support leadership
Game development knowledge
Support system optimization
Netflix Games is seeking a dedicated Player Support Lead to enhance the gaming experience on their platform by managing support for multiple games across different stages

Job Summary

  • Netflix Games is seeking a dedicated Player Support Lead to enhance the gaming experience on their platform by managing support for multiple games across different stages.
  • The role includes overseeing daily player support operations, collaborating with cross-functional teams, optimizing support tools, and using analytics to continuously improve KPIs.
  • Netflix offers comprehensive benefits including health plans, mental health support, 401(k) with employer match, stock options, paid leave, and a unique culture emphasizing diversity and inclusion.

Matching Summary

Netflix Games is seeking a dedicated Player Support Lead to enhance the gaming experience on their platform by managing support for multiple games across different stages.

Salary

Base: $140,000.00 - $220,000.00; Bonus/Equity: Stock Option Program available; Benefits: Health Plans, Mental Health support, 401(k) with employer match, Disability Programs, Paid leave

Skills & Requirements

Must-have

  • player support leadership
  • game development knowledge
  • support system optimization
  • CRM tools like Zendesk and Helpshift
  • KPI monitoring and analysis
  • cross-functional collaboration
  • support documentation management

Nice-to-have

  • passion for games
  • strong relationship-building skills
  • selflessness and resilience
  • curiosity and candor
  • experience with Slack, JIRA, Confluence
  • presentation and training material creation

Key Requirements

  • 5+ years player support lead experience
  • proven multi-game support track record
  • technical proficiency with CRMs
  • in-depth game development understanding
  • experience with live service and mobile games

Work Rights

Not specified

Tailored Resume

Cover Letter