Analyst , Merchant Care(product Technical Support)

Checkout

Shanghai, China
On-site
Technical skills to solve problems
Internet technologies and technical processes
Sql, html, sdks, scripting
Checkout.com is seeking an Analyst for their Merchant Care team in Shanghai, China, focusing on providing technical support to customers. The ideal candidate will have experience in technical support and possess strong communication and problem-solving skills

Job Summary

  • Use the right methods, tools, technical skills and product domain expertise, to respond to questions and issues raised by customers with care, accuracy, patience and empathy across different channels such as email, phone or chat.
  • Work with Engineering and Product teams where necessary to escalate and resolve issues.
  • Build technical domain expertise for Checkout products and operate as part of a diverse and international team.

Matching Summary

Match Score: 85

Checkout.com is seeking an Analyst for their Merchant Care team in Shanghai, China, focusing on providing technical support to customers. The ideal candidate will have experience in technical support and possess strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • technical skills to solve problems
  • internet technologies and technical processes
  • SQL, HTML, SDKs, Scripting
  • respond to questions and issues
  • troubleshooting activity in a case management system

Nice-to-have

  • high emotional intelligence and curiosity
  • fast-moving, performance-obsessed
  • team player
  • payments experience

Key Requirements

  • 2+ years of experience in a technical support role
  • Education and learning in internet technologies or equivalent
  • Flexibility to work on a rota covering some weekend days

Work Rights

Not specified

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