Customer Experience Advisor | S1 | Retail Banking | Bicester Branch

Santander

Bicester, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
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Outstanding customer service
Effective communication with customers
Day-to-day transactions and queries
** Santander is seeking a Customer Experience Advisor for its Bicester branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves a variety of tasks, including assisting customers with transactions and inquiries, and requires a flexible approach to work. **

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • As a Customer Experience Advisor, you will be a listener and problem solver, assisting customers with transactions, technology, and protecting them against fraud and scams.
  • Santander offers competitive rewards including a starting salary of £25,000, 25 days' holiday, pension contributions, and a range of wellbeing and global growth opportunities.

Matching Summary

Match Score: 75

** Santander is seeking a Customer Experience Advisor for its Bicester branch, focusing on delivering exceptional customer service in a retail banking environment. The role involves a variety of tasks, including assisting customers with transactions and inquiries, and requires a flexible approach to work. **

Salary

Base: £25,000; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension, healthcare, protection benefits, share plans, staff product discounts

Skills & Requirements

Must-have

  • outstanding customer service
  • effective communication with customers
  • day-to-day transactions and queries
  • customer fraud and scam protection
  • acting as first point of contact

Nice-to-have

  • desire to go above-and-beyond
  • flexible, can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter