Product Forward Deployed Engineer, Itsm (senior/lead/principal)

Salesforce

Base: $117,200 - $313,700 annually; bonus/equity: ...
7+ years enterprise software experience
Itsm concepts: incident & change management
Ai/llm deployment with rag frameworks
This role serves as the zero-to-one engine for new agentic product innovation by embedding directly with strategic customers to validate emerging AI capabilities

Job Summary

  • This role serves as the zero-to-one engine for new agentic product innovation by embedding directly with strategic customers to validate emerging AI capabilities.
  • Candidates will define future product directions by conducting feasibility research on novel use cases and hardening the platform under real-world conditions.
  • Salesforce offers a competitive base salary range of $117,200 - $313,700 annually along with comprehensive benefits including medical, dental, vision, and 401(k) matching.

Matching Summary

This role serves as the zero-to-one engine for new agentic product innovation by embedding directly with strategic customers to validate emerging AI capabilities.

Salary

Base: $117,200 - $313,700 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, mental health support, paid parental leave, life insurance, 401(k), stock purchasing program

Skills & Requirements

Must-have

  • 7+ years enterprise software experience
  • ITSM concepts: Incident & Change Management
  • AI/LLM deployment with RAG frameworks
  • Python or Java programming proficiency
  • REST/GraphQL API integration expertise

Nice-to-have

  • High agency in ambiguous environments
  • Experience with Salesforce Agentforce
  • Strong diagnostic problem decomposition skills
  • Thought leadership and enablement content creation
  • Travel availability for customer sites

Key Requirements

  • 7+ years hands-on engagement in enterprise software
  • Computer Science or Engineering degree required
  • Proficiency in Python, JavaScript, Apex, or Java
  • Experience deploying AI/LLM-based solutions
  • Ability to travel 20-30% to customer sites

Work Rights

Not specified

Tailored Resume

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