Design and deliver best-in-class customer communications and experiences across digital assets to help customers educate and protect themselves from scams and fraud
Job Summary
Design and deliver best-in-class customer communications and experiences across digital assets to help customers educate and protect themselves from scams and fraud.
Execute and deliver real-time, behaviourally driven communications across CommBank digital assets, ensuring customers receive relevant and timely messages.
Work closely with marketing, product, and behavioural science teams to manage the end-to-end build and delivery of digital experiences and communications.
Matching Summary
Design and deliver best-in-class customer communications and experiences across digital assets to help customers educate and protect themselves from scams and fraud.
Skills & Requirements
Must-have
Digital optimisation skills
Customer journey focus
Conversion drivers
Adobe Analytics
Adobe Target
Adobe Audience Manager
Customer engagement processes
Nice-to-have
Collaborative team environment
Data-led approach
Customer focus
Behavioral science collaboration
Risk management awareness
Inclusion and respect culture
Key Requirements
Hands-on experience with conversion optimisation platforms