The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and product affirmations
Job Summary
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and product affirmations.
The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards.
Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes.
Matching Summary
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle, including performing technical measures and product affirmations.
Skills & Requirements
Must-have
Customer experience throughout install
Technical measures and product affirmations
Job site inspections and quality checks
Resolving customer complaints and delays
Working with service providers
Nice-to-have
Action oriented
Business insights
Collaborates effectively
Strong negotiating skills
Problem solving and multi-tasking
Key Requirements
5 years minimum work experience
Bachelor's degree program or equivalent
Must be eighteen years of age or older
Legally permitted to work in the United States
Work Rights
Must be legally permitted to work in the United States