Officer - Warranty (denza)

Sime Darby Beyond Auto Sdn. Bhd.

Daily warranty claim processing
Document verification and reconciliation
Follow-up with distribution department
The role involves receiving and processing daily warranty claims from Service Advisors while ensuring all documents tally with invoiced warranties

Job Summary

  • The role involves receiving and processing daily warranty claims from Service Advisors while ensuring all documents tally with invoiced warranties.
  • Candidates must maintain a healthy working relationship with Service Advisors and Workshop personnel to facilitate timely document submissions and approvals.
  • A key performance metric requires limiting annual claim rejections to less than 1% through rigorous documentation and correct coding.

Matching Summary

The role involves receiving and processing daily warranty claims from Service Advisors while ensuring all documents tally with invoiced warranties.

Skills & Requirements

Must-have

  • Daily warranty claim processing
  • Document verification and reconciliation
  • Follow-up with distribution department
  • Maintain 1% annual rejection rate
  • Accurate problem code entry

Nice-to-have

  • Strong relationship with service advisors
  • Excellent quality assurance mindset
  • Effective cross-departmental communication

Key Requirements

  • Ability to meet KPI limits for daily processing
  • Knowledge of factory verifying criteria
  • Experience in automotive warranty systems

Work Rights

Not specified

Tailored Resume

Cover Letter