Carat Australia is seeking a Technology Operations Manager to oversee IT service delivery, ensuring high-quality end-user technology services and efficient operational processes. The role involves coordinating between business users, technical teams, and service providers while focusing on continuous improvement and adherence to service level agreements across various markets
Job Summary
This role is responsible for the day-to-day execution and stability of IT operational service delivery across the Cluster.
The position acts as a primary operational interface between business users, technical teams, and service providers to ensure smooth technology services.
Key responsibilities include governing service delivery provided by vendors like Birlasoft while ensuring adherence to SLAs and customer satisfaction targets.
Matching Summary
Match Score: 85
Carat Australia is seeking a Technology Operations Manager to oversee IT service delivery, ensuring high-quality end-user technology services and efficient operational processes. The role involves coordinating between business users, technical teams, and service providers while focusing on continuous improvement and adherence to service level agreements across various markets.