Care Concierge, Service Quality (Jurong West Nursing Home)
NTUC Health Co-operative Limited
Jurong West, Singapore
Assisting with nursing home resident onboarding
Acting as main liaison for next-of-kin
Conducting pre-admission counselling sessions
The role serves as the primary Care Concierge, acting as a single point of contact for next-of-kin and ensuring high-quality care aligned with NTUC Health's philosophy
Job Summary
The role serves as the primary Care Concierge, acting as a single point of contact for next-of-kin and ensuring high-quality care aligned with NTUC Health's philosophy.
Responsibilities include conducting pre-admission counseling, managing resident orientation, and actively engaging with families to address concerns during the entire period of stay.
Success in this position requires empathy, the ability to interact with residents having multiple medical conditions, and a willingness to be constantly mobile rather than desk-bound.
Matching Summary
Match Score: 85
The role serves as the primary Care Concierge, acting as a single point of contact for next-of-kin and ensuring high-quality care aligned with NTUC Health's philosophy.
Skills & Requirements
Must-have
Assisting with nursing home resident onboarding
Acting as main liaison for next-of-kin
Conducting pre-admission counselling sessions
Engaging residents and caregivers throughout stay
Participating in multidisciplinary care planning
Nice-to-have
Knowledge of geriatrics or elderly care experience
Ability to appreciate diverse cultural backgrounds
Empathy and ability to handle behavioral challenges
Willingness to work on the ground constantly
Experience volunteering with seniors
Key Requirements
Recognized diploma or degree required
At least two years of work experience
Experience interacting with diverse populations preferred