Sr Business Process Analyst - Support Knowledge And Ai
Workday
Flexible (50% in-office presence required quarterly, with remote work options)
Knowledge management tools and processes
Kcs methodologies
Ai chatbot/automated systems
Workday is seeking a Senior Business Process Analyst for its Global Support Operations & Enablement team. The ideal candidate will analyze knowledge trends and drive process optimization initiatives to improve customer support through AI and knowledge management
Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.
Matching Summary
Match Score: 85
Workday is seeking a Senior Business Process Analyst for its Global Support Operations & Enablement team. The ideal candidate will analyze knowledge trends and drive process optimization initiatives to improve customer support through AI and knowledge management.