Call Center Nurse Consultant

Kansashealthsystem

Indian Creek, Kansas, US
Systematic patient interview skills
Accurate clinical documentation abilities
Emergency services referral protocols
The Call Center Nurse Consultant serves as a clinical resource over the phone to answer questions regarding seeking care, nurse triage, and prescription refills

Job Summary

  • The Call Center Nurse Consultant serves as a clinical resource over the phone to answer questions regarding seeking care, nurse triage, and prescription refills.
  • Responsibilities include performing systematic interviews to determine urgency, documenting all call data, and coordinating medical care including scheduling appointments.
  • The role requires acting as a liaison between patients and providers while advocating for appropriate referrals and ensuring positive patient outcomes.

Matching Summary

The Call Center Nurse Consultant serves as a clinical resource over the phone to answer questions regarding seeking care, nurse triage, and prescription refills.

Skills & Requirements

Must-have

  • Systematic patient interview skills
  • Accurate clinical documentation abilities
  • Emergency services referral protocols
  • Patient advocacy and liaison duties
  • Crisis intervention and counseling

Nice-to-have

  • Call center experience preferred
  • Strong analytical problem-solving skills
  • Excellent verbal and written communication
  • Ability to establish good rapport
  • Experience with health coaching

Key Requirements

  • Bachelor Degree in Nursing
  • Five years clinical nursing experience
  • Active Registered Nurse license
  • Basic Life Support certification
  • Experience in Emergency or Critical Care

Work Rights

Not specified

Tailored Resume

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