Reservations Supervisor

MURRAY PTE. LTD.

Singapore, Singapore
Process reservation requests via phone fax mail
Reply to correspondence within 24 hours
Verify room availability and rates
This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail while ensuring replies within 24 hours

Job Summary

  • This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail while ensuring replies within 24 hours.
  • Associates are eligible for discounts on F&B and room rates in over 7,000 Marriott hotels worldwide along with a yearly staycation at Garcha Group properties.
  • The position requires following proper escalation procedures for guest concerns and utilizing sales techniques to maximize hotel revenue.

Matching Summary

Match Score: 85

This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail while ensuring replies within 24 hours.

Skills & Requirements

Must-have

  • Process reservation requests via phone fax mail
  • Reply to correspondence within 24 hours
  • Verify room availability and rates
  • Input data into reservation system
  • Follow sales techniques to maximize revenue

Nice-to-have

  • Excellent telephone and email etiquette
  • Identify guest reservation needs
  • Accommodate special requests
  • Explain guarantee and cancellation policies

Key Requirements

  • At least 1 year experience in a similar role
  • Fluent in English written and spoken

Work Rights

Not specified

Tailored Resume

Cover Letter