Qa Analyst

Probe CX

Quezon City, Philippines
Experience in phone, email, live chat support
Ability to conduct root cause analysis
Excellent communication skills
The Quality Assurance Analyst is responsible for ensuring that processes, services, and customer interactions meet established quality standards

Job Summary

  • The Quality Assurance Analyst is responsible for ensuring that processes, services, and customer interactions meet established quality standards.
  • This role contributes to enhancing customer satisfaction and promoting a culture of continuous improvement within the program.
  • The QA will also provide feedback to team members and their managers on the quality of their performance.

Matching Summary

The Quality Assurance Analyst is responsible for ensuring that processes, services, and customer interactions meet established quality standards.

Skills & Requirements

Must-have

  • Experience in phone, email, live chat support
  • Ability to conduct root cause analysis
  • Excellent communication skills

Nice-to-have

  • Self-motivated and able to work independently
  • Resourceful and able to multitask
  • Flexible and able to adjust quickly

Key Requirements

  • At least 6 months of experience in support
  • Experience in banking or similar industry preferred

Work Rights

Not specified

Tailored Resume

Cover Letter