Wfm Planner

TaskUs

Bpo operations background
2 years workforce planning experience
Forecasting and capacity planning expertise
The role involves orchestrating programs to optimize employee productivity and managing staffing needs through forecasting

Job Summary

  • The role involves orchestrating programs to optimize employee productivity and managing staffing needs through forecasting.
  • Candidates will coordinate with operations, clients, and IT to gather data for calculating program requirements and maintaining staff rosters.
  • The position requires driving effective staffing forecasts that balance the needs of both employees and the business while addressing staffing gaps.

Matching Summary

The role involves orchestrating programs to optimize employee productivity and managing staffing needs through forecasting.

Skills & Requirements

Must-have

  • BPO Operations background
  • 2 years Workforce Planning experience
  • Forecasting and Capacity Planning expertise
  • Scheduling and Real Time Management skills
  • Statistical analysis proficiency
  • MS Office Excel Outlook Powerpoint

Nice-to-have

  • Proactive decision making ability
  • Strong problem solving skills
  • High attention to detail
  • Fast technology learning ability
  • Excellent verbal communication skills
  • Self-starter mindset

Key Requirements

  • At least 2 years in Workforce Planning
  • BPO Operations background required
  • Proficiency in statistical analysis
  • Working knowledge of database applications

Work Rights

Not specified

Tailored Resume

Cover Letter