Senior Customer Services Manager - Consumer Services

Velux

Fife, GB
Leadership in consumer services
Operational excellence in service delivery
Data-driven decision making
You will lead a newly formed organisation and shape how we support key customer types across Great Britain and Ireland

Job Summary

  • You will lead a newly formed organisation and shape how we support key customer types across Great Britain and Ireland.
  • Your main purpose is to deliver effortless service for homeowners in the planning and inspiration phases of their projects.
  • This is a strategic leadership role requiring a detailed, commercial, people-focused leader who can deliver business results.

Matching Summary

You will lead a newly formed organisation and shape how we support key customer types across Great Britain and Ireland.

Skills & Requirements

Must-have

  • Leadership in consumer services
  • Operational excellence in service delivery
  • Data-driven decision making

Nice-to-have

  • Collaborative team culture
  • Strong stakeholder engagement
  • Focus on continuous improvement

Key Requirements

  • 3-5 years of strategic leadership experience
  • Experience in consumer service or contact centre environment
  • Operational experience in service operations

Work Rights

Not specified

Tailored Resume

Cover Letter