Client Support Associate (primary Markets)

GOCal

Kuala Lumpur, Malaysia
**
Client platform support
Resolve client queries
Product training delivery
** GOCal is looking for a motivated Client Support Associate to join their Primary Markets Group Client Support team in Kuala Lumpur. The role involves managing client interactions, resolving inquiries, and supporting product training, particularly in the financial services sector, while ensuring a strong rapport with clients. **

Job Summary

  • The APAC Client Support team is responsible for supporting our clients' workflows and creating a strong rapport with them.
  • As a Client Support Associate, you will be interacting with our clients in the APAC region daily, via email and phone.
  • We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Matching Summary

Match Score: 75

** GOCal is looking for a motivated Client Support Associate to join their Primary Markets Group Client Support team in Kuala Lumpur. The role involves managing client interactions, resolving inquiries, and supporting product training, particularly in the financial services sector, while ensuring a strong rapport with clients. **

Skills & Requirements

Must-have

  • Client platform support
  • Resolve client queries
  • Product training delivery
  • Sales demo support
  • Product testing
  • Client feedback liaison
  • Salesforce documentation

Nice-to-have

  • Financial services exposure
  • Multicultural team collaboration
  • Global operating model support
  • Personal growth focus

Key Requirements

  • BA or BS or equivalent experience
  • Mastery of MS Office tools
  • Banking or investment industry experience preferred
  • Customer facing experience
  • Basic understanding of software products
  • Strong work ethic
  • Good problem-solving initiative
  • Ability to learn complex processes
  • Business-level verbal and written communication skills
  • Empathetic and capable of establishing rapport
  • Fluent Mandarin and English
  • Any other Asian language preferred

Work Rights

Not specified

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