It Support Analyst

Bestegg

Wilmington, DE, United States
On-site
Support internal users and meet slas
Manage support tickets and performance standards
Onboard new users via mdm
Best Egg is seeking an IT Support Analyst to join their Wilmington, DE team, focusing on providing technical support and ensuring service levels are met for internal users. The position emphasizes collaboration, problem-solving, and a commitment to delivering exceptional support as part of a tech-enabled financial platform

Job Summary

  • Best Egg is a market-leading financial platform helping customers build financial confidence through lending solutions.
  • The IT Support Analyst will ensure service levels are achieved while managing support tickets against defined SLAs.
  • The role includes onboarding all new users and setting up computers via MDM prior to their start date.

Matching Summary

Match Score: 85

Best Egg is seeking an IT Support Analyst to join their Wilmington, DE team, focusing on providing technical support and ensuring service levels are met for internal users. The position emphasizes collaboration, problem-solving, and a commitment to delivering exceptional support as part of a tech-enabled financial platform.

Skills & Requirements

Must-have

  • Support internal users and meet SLAs
  • Manage support tickets and performance standards
  • Onboard new users via MDM

Nice-to-have

  • Collaborative team player mindset
  • Problem-solving innovation skills
  • Commitment to inclusive culture

Key Requirements

  • Experience with MDM systems
  • Computer setup and hardware configuration skills

Work Rights

Not specified

Tailored Resume

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