Mortgage Customer Outreach Specialist I (hybrid In Getzville, Ny)

mvt.se

Getzville, NY, United States of America
Base: $18.68 - $31.14 usd ph; bonus/equity: not sp...
4d onsite
Hybrid work arrangement
Mortgage loan delinquency collection
Compliance with state and federal laws
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent)

Job Summary

  • This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
  • We offer a hybrid work arrangement based out of our Crosspoint Pkwy office in Getzville, NY — 4 days in the office and 1 day from home each week.
  • The role requires adherence to compliance and operational risk controls while maintaining M&T internal control standards and promoting an environment that supports belonging and reflects the M&T Bank brand.

Matching Summary

This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).

Salary

Base: $18.68 - $31.14 USD per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Hybrid work arrangement
  • Mortgage loan delinquency collection
  • Compliance with state and federal laws
  • Customer communication over the phone
  • Financial information assessment
  • Repayment plan arrangement

Nice-to-have

  • Collections experience
  • Knowledge of M&T systems
  • Promote inclusive work environment
  • Excellent customer service skills
  • Proficiency with word processing and spreadsheets

Key Requirements

  • Combined 2 years higher education and/or relevant work experience
  • Ability to communicate effectively and professionally over the phone
  • Associate’s degree preferred
  • Collections experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter