Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Primary location base pyy range: $113,800 usd - $1...
Fully remote with flexible in-person engagement as needed
Ai/ml or data-driven products
Talent acquisition transformation
Customer success framework
Workday is seeking a Senior Specialized Customer Success Manager for Talent AI to join their Customer Success Center of Excellence team. This fully remote role focuses on driving adoption and value realization of AI-powered Talent Acquisition workflows, requiring a blend of customer-facing expertise and experience in HR technology

Job Summary

  • As a Sr. Specialized Customer Success Manager, you will be a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • You will design and own structured success plans for your portfolio, leading proactive engagements that accelerate adoption and maturity, and using data to assess progress and adjust plans.
  • The company offers a culture rooted in integrity, empathy, and shared enthusiasm, with trust to take risks, tools to grow, and support for long-term development.

Matching Summary

Match Score: 85

Workday is seeking a Senior Specialized Customer Success Manager for Talent AI to join their Customer Success Center of Excellence team. This fully remote role focuses on driving adoption and value realization of AI-powered Talent Acquisition workflows, requiring a blend of customer-facing expertise and experience in HR technology.

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants

Skills & Requirements

Must-have

  • AI/ML or data-driven products
  • Talent Acquisition transformation
  • Customer Success framework
  • strategic customer engagements
  • AI subject matter expert

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • bold ideas and genuine care
  • flexible schedule
  • building smarter solutions

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or Human Resources experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter