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Unisys Australia Pty Limited is seeking an Associate Tech Service Desk role for a fully remote position. The ideal candidate will assist with first-line user support, troubleshoot technical issues, and manage service requests, requiring less than one year of experience and a high school diploma or GED.
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Job Summary
The role involves performing routine support duties including guiding users through steps to restore functionality.
Employees must ensure tickets are managed to closure while keeping clients updated on status and progress.
Success requires learning and complying with Service Desk, desktop, peripheral, and security policies.
Matching Summary
Match Score: 75
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Unisys Australia Pty Limited is seeking an Associate Tech Service Desk role for a fully remote position. The ideal candidate will assist with first-line user support, troubleshoot technical issues, and manage service requests, requiring less than one year of experience and a high school diploma or GED.
**
Skills & Requirements
Must-have
First line user support
Troubleshooting hardware and software
Remote access tools usage
Ticket management to closure
Service Level Agreement compliance
Nice-to-have
Continuous improvement mindset
Knowledge base contribution
Special project assistance
Key Requirements
High School diploma or GED required
Less than 1 year experience in area of responsibility