Team Lead, Client Success Manager (csm)

Worldpay (FIS)

Not specified; competitive salary + benefits menti...
8-12 years customer success experience
Financial technology industry knowledge
Enterprise client relationship management
The role is responsible for driving client value, retention, and growth by leading a team of Client Success Managers while directly managing a portfolio of key accounts

Job Summary

  • The role is responsible for driving client value, retention, and growth by leading a team of Client Success Managers while directly managing a portfolio of key accounts.
  • Candidates must have proven experience managing enterprise or strategic client relationships within the financial technology sector.
  • FIS offers a collaborative work environment with opportunities for always-on learning and development alongside competitive salary and benefits.

Matching Summary

The role is responsible for driving client value, retention, and growth by leading a team of Client Success Managers while directly managing a portfolio of key accounts.

Salary

Not specified; Competitive salary and benefits mentioned

Skills & Requirements

Must-have

  • 8-12 years customer success experience
  • Financial technology industry knowledge
  • Enterprise client relationship management
  • People management and team leadership
  • CRM tools and data-driven metrics

Nice-to-have

  • MBA or advanced degree preferred
  • Strategic advisor to senior stakeholders
  • Cross-functional collaboration skills
  • Voice of the customer advocacy
  • Ability to operate in ambiguity

Key Requirements

  • Bachelor's degree required
  • 8-12+ years experience in customer success
  • Prior people-management experience
  • Knowledge of fintech products and trends

Work Rights

Not specified

Tailored Resume

Cover Letter