Field Service Technician (neptune) - Charleston, Wv

Stryker Corporation

Charleston, WV, United States
Base: $28.01 - $38.75 usd hourly; bonus/equity: no...
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Troubleshooting and resolving customer issues
Documenting service results
Maintaining accurate quality records
** Stryker Corporation is seeking a Field Service Technician in Charleston, WV, who will primarily focus on troubleshooting and resolving issues with their Neptune product line while fostering strong relationships with customers. The ideal candidate should possess technical experience, strong interpersonal skills, and a willingness to travel frequently. **

Job Summary

  • As a Field Service Technician providing support for Neptune, you will spend the majority of your time traveling between hospitals, troubleshooting and resolving customer and product issues, building positive relationships with customers, and documenting service results.
  • The environment and culture for this role is fast-paced and you’ll constantly be on the go, requiring the ability to solve complex problems while maintaining strong relationships with customers.
  • Benefits include a company vehicle for business use, medical, dental, vision, and prescription drug insurance, tuition reimbursement, and matching 401(k).

Matching Summary

Match Score: 75

** Stryker Corporation is seeking a Field Service Technician in Charleston, WV, who will primarily focus on troubleshooting and resolving issues with their Neptune product line while fostering strong relationships with customers. The ideal candidate should possess technical experience, strong interpersonal skills, and a willingness to travel frequently. **

Salary

Base: $28.01 - $38.75 USD Hourly; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Tuition Reimbursement, 401(k)

Skills & Requirements

Must-have

  • Troubleshooting and resolving customer issues
  • Documenting service results
  • Maintaining accurate quality records
  • Working with bio-hazardous materials
  • Willing to work overtime and overnight
  • Strong interpersonal and communication skills
  • Ability to work independently
  • Outstanding driving record
  • Proficient in Microsoft Office Applications
  • Interpreting technical manuals

Nice-to-have

  • Building positive customer relationships
  • Self-directed initiators
  • Analytical problem solvers
  • Goal-oriented developers
  • Meticulous documenters
  • Experience with highly sensitive customer interactions

Key Requirements

  • Minimum of 3 years technical service experience preferred
  • Bio-medical equipment maintenance, repair and installation experience preferred
  • High School Diploma or GED required
  • University or formal technical training preferred
  • Valid driver’s license

Work Rights

Not specified

Tailored Resume

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