PERSOL Singapore Pte. Ltd. is seeking a Lead Business Analyst/PMO for their Site Reliability Engineering (SRE) team, focusing on the implementation and management of an IT Service Request (ITSR) platform. The ideal candidate will possess strong analytical and project management skills, with a focus on automation and stakeholder engagement
Job Summary
This role drives the strategic implementation and management of a new IT Service Request (ITSR) platform within the Site Reliability Engineering team.
The successful candidate will focus on automating regression testing, reducing support ticket volumes, and establishing automated reporting dashboards.
Key responsibilities include leading requirements gathering, managing project governance, and ensuring seamless transition from legacy systems.
Matching Summary
Match Score: 85
PERSOL Singapore Pte. Ltd. is seeking a Lead Business Analyst/PMO for their Site Reliability Engineering (SRE) team, focusing on the implementation and management of an IT Service Request (ITSR) platform. The ideal candidate will possess strong analytical and project management skills, with a focus on automation and stakeholder engagement.
Skills & Requirements
Must-have
5 to 6 years of working experience
Service Management principles and practices
Agile, Scrum, or Kanban methodologies
Requirements gathering and analysis
Automated regression testing design
MS Excel and PowerPoint proficiency
Nice-to-have
Experience designing automated testing solutions
Familiarity with reporting tools and dashboard automation