Senior Product Manager, IES Returns Customer Experience

Amazon

Bengaluru, KA, IN
Not specified; not specified; not specified
On-site
End-to-end returns experience ownership
Genai-powered resolution strategies
Proactive customer messaging implementation
Amazon is seeking a Senior Product Manager for their IES Returns Customer Experience team in Bengaluru. The role involves managing the returns experience across emerging markets, focusing on innovative solutions to enhance customer satisfaction and trust

Job Summary

  • This role is responsible for owning the complete returns experience for hundreds of millions of customers across emerging markets.
  • The position leverages GenAI-powered resolutions and proactive messaging to enhance customer interactions and build trust.
  • Success involves implementing smarter return policies that ensure customers continue to engage with the platform.

Matching Summary

Match Score: 85

Amazon is seeking a Senior Product Manager for their IES Returns Customer Experience team in Bengaluru. The role involves managing the returns experience across emerging markets, focusing on innovative solutions to enhance customer satisfaction and trust.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • End-to-end returns experience ownership
  • GenAI-powered resolution strategies
  • Proactive customer messaging implementation
  • Emerging markets product strategy
  • Customer trust building initiatives

Nice-to-have

  • Experience with smart return policies
  • Background in customer retention strategies
  • Familiarity with AI-driven customer service
  • Cross-functional leadership capabilities

Key Requirements

  • Senior level product management experience
  • Strategic oversight of customer experience
  • Expertise in emerging market dynamics

Work Rights

Not specified

Tailored Resume

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