Responsible for order management via ESKER, process quality control, and touchless rate improvement
Job Summary
Responsible for order management via ESKER, process quality control, and touchless rate improvement.
Focus on improving the touchless rate and monitoring ITSM ticket queues for timely resolution.
Provide training and consulting to other teams and work on continuous improvement projects to enhance process quality.
Matching Summary
Responsible for order management via ESKER, process quality control, and touchless rate improvement.
Skills & Requirements
Must-have
ESKER order management
ITSM ticket monitoring
English communication proficiency
ERP systems experience
order processing platforms experience
Nice-to-have
customer order management experience
data quality experience
master data management experience
supply chain processes familiarity
proactive attitude
collaborative team player
strong analytical skills
Key Requirements
Proficient in English communication
Experience with ERP systems
Experience with order processing platforms
Experience in customer order management is a benefit
Experience with data quality, master data management, or familiarity with supply chain processes, manufacturing, or materials management preferred but not required