Principal Customer Success Manager

Salpoint

Base: $124,500 - $209,804 usd (us-based); bonus/eq...
8+ years customer success experience
Enterprise account management
Executive relationship management
This role serves as a senior strategic partner to complex, high-value customers while driving measurable business outcomes

Job Summary

  • This role serves as a senior strategic partner to complex, high-value customers while driving measurable business outcomes.
  • The successful candidate will act as a thought leader and mentor within the organization, developing frameworks and playbooks for the team.
  • Candidates must possess exceptional communication skills and a proven track record of managing enterprise-level accounts in SaaS or software environments.

Matching Summary

This role serves as a senior strategic partner to complex, high-value customers while driving measurable business outcomes.

Salary

Base: $124,500 - $209,804 USD (US-based); Bonus/Equity: Eligible for corporate bonus plan and equity participation; Benefits: Comprehensive health, wellness, 401(k) matching, and paid time off

Skills & Requirements

Must-have

  • 8+ years Customer Success experience
  • Enterprise account management
  • Executive relationship management
  • Cross-functional collaboration
  • Strategic business outcomes

Nice-to-have

  • Thought leadership capabilities
  • Mentoring junior CSMs
  • Navigating ambiguity
  • Best practices development
  • Product feedback contribution

Key Requirements

  • 8+ years in Customer Success or Strategic Consulting
  • Experience with Salesforce or Gainsight platforms
  • Proven ability to lead cross-functional initiatives

Work Rights

Not specified

Tailored Resume

Cover Letter