Member Experience Manager

EōS Fitness

Palm Springs, California, US
Base: $19.90 - $21.90 usd ph; bonus/equity: not sp...
On-site
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • The role involves partnering with department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and 401(k) matching.

Matching Summary

The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $19.90 - $21.90 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and problem-solving skills

Nice-to-have

  • Experience in the fitness industry
  • Knowledge of hospitality service standards
  • Social media platform proficiency
  • Microsoft Office Suite expertise
  • Team motivation and coaching abilities

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days
  • Proven experience in customer service or front-line leadership

Work Rights

Not specified

Tailored Resume

Cover Letter