Transform customer journeys and service interactions
Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale
Job Summary
Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
Support clients in defining a customer-first mindset and reshaping their business and operating models.
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits.
Matching Summary
Work in a technical capacity contributing through hands-on CCaaS/AI design and build to deliver customer experience and contact platforms at scale.
Skills & Requirements
Must-have
CCaaS/AI design and build
CCaaS platforms and AI innovation
Transform customer journeys and service interactions
Integrate cloud-based customer and CCaaS platforms
Hands-on CCaaS platform expertise
Nice-to-have
Customer-first mindset
Emerging trends in customer data, AI
Human-centred design
Modern service architecture
Key Requirements
Design and hands-on expertise with at least one major CCaaS platform
Integration experience between CCaaS platforms and AI services
Strong analytical skills
Ability to design solutions or customer journeys across hyperscalers
Strong communication skills
Relevant certifications from Amazon, Genesys, Google or Microsoft
Extensive experience in CCaaS and AI enabled service technology