Member Experience Manager

EōS Fitness

N. Richland Hills, TX, US
Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Proven customer service leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This role involves partnering with gym department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay

Skills & Requirements

Must-have

  • Proven customer service leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Strong organizational and multitasking abilities

Nice-to-have

  • Experience in fitness or hospitality industry
  • Knowledge of membership management processes
  • Social media platform proficiency
  • Solution-oriented mindset for complaints
  • Team player with optimistic attitude

Key Requirements

  • Must pass background check
  • Obtain CPR certification within 30 days
  • Complete EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter