Customer Success Associate

Wolters Kluwer N.V

Wilmington, DE, USA
Base: $36,800.00 - $61,700.00 usd; bonus/equity: n...
Onsite
Bachelor's degree from accredited college
Minimum two years b2b client service experience
Strong verbal and written communication skills
Wolters Kluwer N.V. is seeking a Customer Success Associate to join their CT Corporation team in Wilmington, DE. The role emphasizes proactive customer engagement, support throughout the customer lifecycle, and collaboration with internal teams to enhance service delivery

Job Summary

  • The role involves proactively supporting the onboarding process and managing the entire customer lifecycle to ensure engagement and satisfaction.
  • Candidates will be responsible for resolving complex inquiries, assisting with renewals, and identifying upselling opportunities within a global legal compliance firm.
  • Wolters Kluwer offers competitive benefits including medical, dental, vision plans, 401(k), and paid parental leave to support work-life balance.

Matching Summary

Match Score: 85

Wolters Kluwer N.V. is seeking a Customer Success Associate to join their CT Corporation team in Wilmington, DE. The role emphasizes proactive customer engagement, support throughout the customer lifecycle, and collaboration with internal teams to enhance service delivery.

Salary

Base: $36,800.00 - $61,700.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Tuition Assistance, Paid Parental Leave

Skills & Requirements

Must-have

  • Bachelor's degree from accredited college
  • Minimum two years B2B client service experience
  • Strong verbal and written communication skills

Nice-to-have

  • Consultative customer service experience
  • Experience in banking or legal industry
  • Deep empathy for customer needs

Key Requirements

  • Bachelor's degree required
  • Minimum 2 years B2B client service experience
  • Preferably consultative experience in banking, insurance, hospitality, retail, or legal sectors

Work Rights

Not specified

Tailored Resume

Cover Letter