Product Support Representative With Capital Market Domain (us Day Shifts)

Fidelity National Information Services

Chennai, , India
Us day shifts
Product support for acbs or loaniq
Customer inquiry resolution via phone and email
Troubleshooting software application issues
Fidelity National Information Services (FIS) is seeking a Product Support Representative with expertise in the capital markets domain for their Chennai location. The role involves providing in-depth product support for the ACBS software platform, focusing on customer inquiries and troubleshooting software issues during US day shifts

Job Summary

  • This role offers an opportunity to work on challenging issues in financial services and technology within a fast-paced, collaborative team environment.
  • You will support a growing client base of high-profile companies using the ACBS commercial loan servicing platform.
  • FIS provides strong exposure to the lending space with excellent learning opportunities and professional development possibilities.

Matching Summary

Match Score: 85

Fidelity National Information Services (FIS) is seeking a Product Support Representative with expertise in the capital markets domain for their Chennai location. The role involves providing in-depth product support for the ACBS software platform, focusing on customer inquiries and troubleshooting software issues during US day shifts.

Skills & Requirements

Must-have

  • Product support for ACBS or LoanIQ
  • Customer inquiry resolution via phone and email
  • Troubleshooting software application issues
  • Strong analytical and troubleshooting skills
  • Experience working with financial services clients
  • Ability to work US Pacific timezone shifts

Nice-to-have

  • Good communication skills
  • Self-motivated and quick learner
  • Team player with collaborative mindset
  • Ability to work independently with minimal guidance
  • Willingness to work across product lifecycle

Key Requirements

  • 5-7 years experience in CX or product support
  • Domain knowledge in ACBS, LoanIQ, or commercial lending
  • Ability to work US Pacific timezone night shifts
  • Bachelor’s degree or MBA Finance
  • Fluent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter