The role involves coordinating internal teams and managing service level agreements to ensure high-quality service delivery across a global software platform
Job Summary
The role involves coordinating internal teams and managing service level agreements to ensure high-quality service delivery across a global software platform.
Candidates must act as the primary point of contact for service inquiries while driving continuous improvements in a fast-paced, remote-first culture.
This position requires strong ownership and accountability, partnering with product managers and technical leadership to resolve critical incidents and meet roadmap objectives.
Matching Summary
The role involves coordinating internal teams and managing service level agreements to ensure high-quality service delivery across a global software platform.
Skills & Requirements
Must-have
Service delivery management experience
SLA and KPI monitoring
Incident and escalation management
Stakeholder communication skills
Jira proficiency
Nice-to-have
ITIL certification or experience
Global platform operations background
Automation tools familiarity
Continuous improvement mindset
Agile environment adaptability
Key Requirements
Bachelor's degree in Computer Science or related field