Technical It Asset Management

UNISYS AUSTRALIA PTY LIMITED

Fully remote
Level 2 and level 3 it support experience
Desktop and laptop computer servicing
Physical support for end user equipment
UNISYS Australia is seeking a Technical IT Asset Management Field Engineer to provide Level 2 and Level 3 support for IT-related incidents and service requests, focusing on end-user productivity equipment. The role requires NV1 Security Clearance and emphasizes strong customer service skills, effective communication, and a problem-solving mindset

Job Summary

  • The Field Engineer is responsible for installing, diagnosing, maintaining, and servicing computer-related products including desktops, laptops, and peripherals at client locations.
  • This role requires providing both remote and on-site Level 2 and Level 3 support to end users for incidents and service requests that cannot be resolved by the Service Desk.
  • Candidates must possess NV1 Security Clearance and demonstrate a high degree of professionalism while ensuring customer satisfaction throughout all transactions.

Matching Summary

Match Score: 85

UNISYS Australia is seeking a Technical IT Asset Management Field Engineer to provide Level 2 and Level 3 support for IT-related incidents and service requests, focusing on end-user productivity equipment. The role requires NV1 Security Clearance and emphasizes strong customer service skills, effective communication, and a problem-solving mindset.

Skills & Requirements

Must-have

  • Level 2 and Level 3 IT support experience
  • Desktop and laptop computer servicing
  • Physical support for end user equipment
  • Remote and on-site troubleshooting skills

Nice-to-have

  • Strong verbal and written communication skills
  • Analytical mindset with problem-solving abilities
  • Motivated and enthusiastic team player
  • Experience delivering IT services with KPIs

Key Requirements

  • NV1 Security Clearance (Must have)
  • Experience in IT support services delivery
  • Effective verbal and written communication skills

Work Rights

NV1 Security Clearance required

Tailored Resume

Cover Letter