Job Summary

• Customer Success is a key role to ensure Workday’s customers achieve value from our solutions, acting as an advisor and facilitator to help customers achieve maximum value from Workday.
• The Customer Success Manager (CSM) plays a critical role in the success and execution of Workday Adaptive Planning, ensuring maximum value is derived from products and services by quantifying value, driving adoption, and developing strategic goals.
• Workday offers a flexible work approach combining in-person and remote work, with at least half of the time spent each quarter in the office or in the field with customers, prospects, and partners.

Matching Summary

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Key Requirements

• 3+ years CSM supporting SaaS solution
• 2+ years change management practices
• 2+ years CRM (Salesforce) and Gainsight
• 2+ years account management/strategic planning
• 3+ years collaborate with customers
• Bachelor’s degree or equivalent work experience

Work Rights