Sr Customer Success Manager

Workday

Atlanta, GA, USA
Base: $113,800 - $170,800 usd (atlanta); base: $10...
Fully remote
7+ years customer facing services role
Executive level issue resolution
Crm and customer success platforms
This role supports Fortune 500 Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance

Job Summary

  • This role supports Fortune 500 Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.
  • The Customer Success Manager acts as a liaison between product management and customers to communicate roadmaps and develop success plans outlining critical metrics.
  • Candidates must demonstrate the ability to chair meetings with executive leadership and collaborate across Sales, Services, and Product Management functions.

Matching Summary

This role supports Fortune 500 Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.

Salary

Base: $113,800 - $170,800 USD (Atlanta); Base: $108,200 - $192,200 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 7+ years customer facing services role
  • Executive level issue resolution
  • CRM and customer success platforms
  • Complex software or SaaS environment
  • Account management and adoption planning

Nice-to-have

  • Consumption-based revenue model experience
  • Strong executive relationship building
  • Cross-functional collaboration skills
  • Webinar hosting capabilities
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Experience managing scaled communications via CRM

Work Rights

Not specified

Tailored Resume

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