Head Of Customer Success, Digital Platforms

U.S. Bank

Base: $193,035.00 - $227,100.00; bonus/equity: not...
Hybrid
15+ years of financial services leadership experience
Proven track record in customer success
Experience scaling agentic ai capabilities
The Head of Customer Success will shape the vision, strategy, and execution for customer engagement across our portfolio

Job Summary

  • The Head of Customer Success will shape the vision, strategy, and execution for customer engagement across our portfolio.
  • This role is pivotal in ensuring our internal partner teams achieve maximum value from our Digital Platform solutions.
  • The position offers a hybrid/flexible schedule with an in-office expectation of 3 or more days per week.

Matching Summary

The Head of Customer Success will shape the vision, strategy, and execution for customer engagement across our portfolio.

Salary

Base: $193,035.00 - $227,100.00; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • 15+ years of financial services leadership experience
  • Proven track record in customer success
  • Experience scaling agentic AI capabilities

Nice-to-have

  • Customer-centric mindset
  • Visionary leadership and strategic thinking
  • Results-driven approach

Key Requirements

  • Bachelor's degree required; Master's degree or MBA preferred
  • Strong analytical and communication skills
  • Demonstrated ability to foster cross-functional collaboration

Work Rights

Not specified

Tailored Resume

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