Base: $17.25; bonus/equity: eligibility for annual...
Fully remote
Handle inbound call volume
Single call resolution
Maintain customer records in salesforce.com
Ferguson is seeking a fully remote Customer Experience Representative to support customers through inbound calls and chats, focusing on problem-solving and relationship-building. Ideal candidates should have 1-2 years of customer-facing experience and strong communication skills. The role offers competitive pay and a comprehensive benefits package
Job Summary
You will be held accountable for your call quality and performance metrics within service.
This is a full-time role requiring 40 hours per week, scheduled over 5 days.
Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
Matching Summary
Match Score: 85
Ferguson is seeking a fully remote Customer Experience Representative to support customers through inbound calls and chats, focusing on problem-solving and relationship-building. Ideal candidates should have 1-2 years of customer-facing experience and strong communication skills. The role offers competitive pay and a comprehensive benefits package.