Act as the primary point of escalation for German-speaking clients, ensuring timely and professional resolution of inquiries across phone, email, web chat, and other support channels in line with defined SLAs
Job Summary
Act as the primary point of escalation for German-speaking clients, ensuring timely and professional resolution of inquiries across phone, email, web chat, and other support channels in line with defined SLAs.
Lead, coach, and motivate a team of service desk analysts to consistently deliver high-quality customer service in accordance with Capgemini’s quality standards.
Drive continuous improvement by promoting best practices, process optimization, and effective use of support tools and automation solutions.
Matching Summary
Act as the primary point of escalation for German-speaking clients, ensuring timely and professional resolution of inquiries across phone, email, web chat, and other support channels in line with defined SLAs.