Job Summary

• The Complaints Analyst will be responsible for maintaining the quality processes associated with product complaint handling, procedures, and controls to ensure that all complaints are processed in accordance with established company procedures and worldwide regulations and standards.
• This individual will review documentation from incoming calls, faxes, and emails from all areas of the world and obtain adequate information to ensure proper documentation, investigation, and closure of each complaint.
• The role involves evaluating information from a clinical and technical perspective to ensure appropriate Analysis, Investigation, Root Cause, and Quality Engineering review is documented prior to complaint closure.

Matching Summary

Skills & Requirements

Key Requirements

• BS in computer science, engineering, physical, biological, or natural sciences required
• 0 to 2 years of quality, manufacturing, or regulatory experience
• familiar with good documentation practice (GDP)
• familiar with corrective and preventive action (CAPA)
• familiar with document change control practices
• highly proficient in reading, writing, and speaking the English language
• Experience with word processor software (e.g. Microsoft Word)
• Experience with internet browsers (e.g. Internet Explorer)

Work Rights