Customer Service Senior Group Manager - Vendor Management

Workforcity

Vendor management of contact centers
Manage functional area and employees
Drive client resolution and support
Responsible for accomplishing results through the management of a team or department to drive client resolution and support activities

Job Summary

  • Responsible for accomplishing results through the management of a team or department to drive client resolution and support activities.
  • Manage vendor management of several contact centers internationally to deliver customer service for all US Retail Bank and Cards portfolios.
  • Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations.

Matching Summary

Responsible for accomplishing results through the management of a team or department to drive client resolution and support activities.

Skills & Requirements

Must-have

  • Vendor Management of contact centers
  • Manage functional area and employees
  • Drive client resolution and support
  • Strategic planning for function
  • Negotiation skills and ability to influence

Nice-to-have

  • Compliance with laws and regulations
  • Ethical judgment and business practices
  • Risk assessment in business decisions
  • Supervise activity of others
  • Accountability for results and deliverables

Key Requirements

  • 15+ years of relevant experience
  • Managerial experience
  • Proven working knowledge of Contact Center industry
  • Proven working knowledge of Banking industry
  • Proven working knowledge of vendor management space

Work Rights

Not specified

Tailored Resume

Cover Letter