The Communications Agent ensures the hotel’s communication channels operate seamlessly and with impeccable professionalism while upholding an elevated guest experience
Job Summary
The Communications Agent ensures the hotel’s communication channels operate seamlessly and with impeccable professionalism while upholding an elevated guest experience.
Four Seasons offers career growth opportunities, best-in-industry training, complimentary stays at properties, paid holidays, and a supportive culture built on mutual respect.
Life at Four Seasons Hotel Singapore is authentic and full of purpose, valuing warmth, attention to detail, and the ability to anticipate needs before they are spoken.
Matching Summary
The Communications Agent ensures the hotel’s communication channels operate seamlessly and with impeccable professionalism while upholding an elevated guest experience.
Skills & Requirements
Must-have
Handle phone chat and email enquiries
Operate telephone switchboard and fax equipment
Provide accurate hotel and F&B information
Manage guest concerns and feedback
Support emergency communications
Assist with call screening and routing
Nice-to-have
Excellent interpersonal and communication skills
Good organisational and prioritization skills
Passion for luxury market
Guest-centric approach
Ability to work overnight shifts and weekends
Key Requirements
One year relevant experience in luxury brand
Singaporean citizenship required
Ability to work flexible schedules including overnight shifts