Director, Store Experience - D2c

Sony Music Entertainment

New York, United States
On-site
7+ years ecommerce experience
Shopify platform expertise
Conversion rate optimization (cro)
The role is responsible for shaping and optimizing the end-to-end digital store experience across artist and brand webstores with a focus on conversion and customer engagement

Job Summary

  • The role is responsible for shaping and optimizing the end-to-end digital store experience across artist and brand webstores with a focus on conversion and customer engagement.
  • Success in this position involves setting the vision for best-in-class storefront experiences and translating data into actionable improvements to drive revenue growth.
  • Candidates will partner closely with marketing, product, and engineering teams to execute global digital album campaigns and ensure timely deliveries.

Matching Summary

The role is responsible for shaping and optimizing the end-to-end digital store experience across artist and brand webstores with a focus on conversion and customer engagement.

Skills & Requirements

Must-have

  • 7+ years eCommerce experience
  • Shopify platform expertise
  • Conversion rate optimization (CRO)
  • Digital merchandising skills
  • Cross-functional team leadership

Nice-to-have

  • Music or fandom commerce background
  • UX design collaboration
  • Global campaign execution
  • Data analytics proficiency

Key Requirements

  • 7+ years of experience in eCommerce or online retail
  • Strong familiarity with Shopify and modern eCommerce best practices
  • Proven ability to own and optimize online store experiences

Work Rights

Not specified

Tailored Resume

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