Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through their AI-powered Experience Orchestration platform
Job Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through their AI-powered Experience Orchestration platform.
The Services Engagement Director is responsible for driving Professional Services bookings and revenue, fostering stakeholder relationships, identifying new business opportunities, and closing services deals with quarterly financial targets.
Key responsibilities include defining strategies, understanding customer needs, articulating value propositions, preparing proposals, negotiating, and ensuring customer satisfaction and retention.
Matching Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees through their AI-powered Experience Orchestration platform.
Skills & Requirements
Must-have
Professional Services bookings and revenue
Customer and employee experiences
AI-powered Experience Orchestration platform
Cloud or SaaS based services sales
Negotiating and closing services deals
Nice-to-have
Empathy and collaboration
Independent impact and ownership
Trusted advisor relationship
Analytics Mindset
Strategic Mindset
Key Requirements
5+ years of sales experience
Cloud or SaaS based experience
Proven track record of booking and revenue attainment