Operations Manager, Collections & Recoveries

Mission Lane

Remote, US
Base: $89,000-$116,000; bonus/equity: eligible for...
Remote
7+ years progressive collections experience
Managing live agent collections teams
Building performance management frameworks
Mission Lane is seeking a proven collections manager to build accountability and develop people within their Collections & Recoveries function

Job Summary

  • Mission Lane is seeking a proven collections manager to build accountability and develop people within their Collections & Recoveries function.
  • The role involves owning day-to-day performance of live agent teams, establishing measurable baselines, and driving a multi-year maturity roadmap.
  • Candidates will receive a comprehensive benefits plan including paid time off, 401(k) match, wellness stipend, and flexible spending accounts.

Matching Summary

Mission Lane is seeking a proven collections manager to build accountability and develop people within their Collections & Recoveries function.

Salary

Base: $89,000-$116,000; Bonus/Equity: Eligible for annual incentive and equity programs; Benefits: PTO, 401(k) match, wellness stipend, health/dental/vision, parental leave

Skills & Requirements

Must-have

  • 7+ years progressive collections experience
  • Managing live agent collections teams
  • Building performance management frameworks
  • Developing front-line managers
  • Leading distributed remote teams

Nice-to-have

  • Experience in maturing or transforming functions
  • Strong communication with senior leadership
  • Ability to move people through ambiguity

Key Requirements

  • 7+ years of progressive collections experience
  • Hands-on experience managing collections teams
  • Proven track record of developing leadership depth
  • Ability to travel approximately 6 times per year

Work Rights

Not specified

Tailored Resume

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