Customer Experience And Process Improvement Analyst

Hydro Ottawa

Ottawa, ON, Canada
Base: $57,153.20 - $87,803.30; bonus/equity: not s...
Hybrid
Customer journey mapping
Business process mapping
Data analysis for insights
Hydro Ottawa is seeking a Customer Experience and Process Improvement Analyst to enhance operational efficiency and customer satisfaction through collaborative projects. The ideal candidate will have experience in customer journey analysis, business process improvement, and project management within the utility or energy sectors

Job Summary

  • The Customer Experience & Process Improvement Analyst drives customer-centric projects and initiatives aimed at enhancing operational efficiency and effectiveness across the organization.
  • This role supports the successful implementation of customer experience strategies aligned with corporate goals by mapping customer experiences, measuring behaviors, and identifying areas for improvement.
  • Responsibilities include collaborating with cross-functional teams, analyzing data, drafting business cases, and recommending KPIs to assess the effectiveness of customer experience enhancements.

Matching Summary

Match Score: 85

Hydro Ottawa is seeking a Customer Experience and Process Improvement Analyst to enhance operational efficiency and customer satisfaction through collaborative projects. The ideal candidate will have experience in customer journey analysis, business process improvement, and project management within the utility or energy sectors.

Salary

Base: $57,153.20 - $87,803.30; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer journey mapping
  • Business process mapping
  • Data analysis for insights
  • Drafting business cases
  • Voice of the customer analysis
  • Project management tools

Nice-to-have

  • Leading the way to a greener tomorrow
  • Trailblazers and innovators
  • Community impact
  • AI tools for customer experience

Key Requirements

  • Minimum two year post-secondary education
  • 3 years experience in Business Analyst or Process Improvement Analyst roles
  • Proficient in Google Workspace
  • Legally entitled to work in Canada

Work Rights

Not specified

Tailored Resume

Cover Letter