This role plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement
Job Summary
This role plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement.
Own and execute daily community management across Meta (Instagram, Facebook), TikTok, YouTube, and Reddit, responding to consumers with speed, empathy, and a consistent brand voice.
Surface insights and consumer feedback to inform content strategy, product innovation, and CX improvements, helping to evolve community guidelines and response frameworks.
Matching Summary
This role plays a critical role in protecting brand reputation, building consumer trust, and strengthening loyalty through thoughtful, timely, and empathetic engagement.
Salary
Base: $85,000.00 - $122,200.00 / year; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Consumer engagement for iconic brands
Social platform community management
Brand reputation and trust building
Issue resolution and escalation
Cross-functional collaboration
Consumer insights and feedback
Nice-to-have
Consumer-first and empathetic approach
Calm under pressure
Collaborative and proactive
Strong judgment and discretion
Key Requirements
Bachelor's Degree in related field
Proven hands-on community management experience
Direct experience managing Meta, TikTok, and YouTube communities