Full Time Guest Services Representative

Hendrickacura

North Charleston, South Carolina, US
Guest services procedures
Answer incoming phone calls
Manage logs and track calls
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, manages various logs, and communicates effectively with management and greeters.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, helps maintain a clean and comfortable environment, and maintains CSI at or above Company standards.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answer incoming phone calls
  • Manage logs and track calls
  • Communicate with management
  • Maintain clean work area
  • Provide refreshments to guests

Nice-to-have

  • Servant Leadership
  • Teamwork through Trust & Respect
  • Commitment to Customer Enthusiasm
  • Passion for Winning
  • Accountability at All Levels
  • Continuous Improvement

Key Requirements

  • High School Diploma
  • Up to 3 years of experience
  • Previous customer service experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

Tailored Resume

Cover Letter