Cx Consultant, Strategy

Concentrix

Bangalore, India
Voice of customer methodologies
Cx metrics (nps, csat, ces)
Analyze large client data sets
Concentrix Catalyst creates exceptional customer engagement, accelerates digital transformation, and delivers actionable customer experience (CX) improvements

Job Summary

  • Concentrix Catalyst creates exceptional customer engagement, accelerates digital transformation, and delivers actionable customer experience (CX) improvements.
  • You will analyze customer journeys, develop insights from Voice of Customer data, and create recommendations that improve customer experiences.
  • This role requires strong analytical capabilities, attention to detail, and the ability to work independently on consulting projects under managerial guidance.

Matching Summary

Concentrix Catalyst creates exceptional customer engagement, accelerates digital transformation, and delivers actionable customer experience (CX) improvements.

Skills & Requirements

Must-have

  • Voice of Customer methodologies
  • CX metrics (NPS, CSAT, CES)
  • analyze large client data sets
  • develop customer journey maps
  • strategic assessments
  • Microsoft Excel and PowerPoint

Nice-to-have

  • customer journey mapping tools
  • contact centers and self-service channels
  • exceptional project delivery
  • drive impactful business value
  • build trusted client relationships
  • continuous improvement

Key Requirements

  • 4-8 years consulting experience
  • Bachelor's degree
  • work authorization in India

Work Rights

Not specified

Tailored Resume

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