Wolters Kluwer N.V is seeking a Digital Support Technician for labor software who will provide exceptional digital support to clients regarding their software needs. The role emphasizes customer service through digital channels and includes opportunities for professional development and career advancement in a collaborative and inclusive environment
Job Summary
Our main mission is to offer an exceptional digital support experience to clients, resolving their doubts precisely about the a3asesor|nom and a3innuva Nómina software.
We offer advanced digital platforms integrating multiple customer service channels, including virtual assistants and content management systems, enabling agile and effective service.
We promote internal career growth, continuous training, and a collaborative, inclusive work environment where each person can contribute value and evolve professionally.
Matching Summary
Match Score: 85
Wolters Kluwer N.V is seeking a Digital Support Technician for labor software who will provide exceptional digital support to clients regarding their software needs. The role emphasizes customer service through digital channels and includes opportunities for professional development and career advancement in a collaborative and inclusive environment.
Skills & Requirements
Must-have
Digital support for labor software
Multichannel customer service
Knowledge base maintenance
Use of AI tools for content creation
Labor management software expertise
Client query resolution
Nice-to-have
Team collaboration
Continuous professional development
Hybrid work modality
Customer-oriented service
English language skills
Inclusive and diverse environment
Key Requirements
Higher vocational training or university degree in labor management or related fields
Minimum 1 year experience in customer service in digital/multichannel environments
At least 1 year experience managing payroll with a3asesor|nom and/or a3innuva Nómina
Solid knowledge of labor legislation and payroll processes