Experience with phone, email, and chat support channels
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A BEST SECURITY MANAGEMENT PTE LTD is seeking a Customer Service Officer to deliver high-quality support through various communication channels. The role involves managing customer inquiries and complaints, enhancing customer service efficiency, and developing support programs.
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Job Summary
Provide excellent customer service through multiple communication channels including phone, email, and chat.
Serve as a liaison between the customer support team, management, and customers to enhance service quality.
Track, follow up on, and resolve outstanding customer issues in a timely manner.
Matching Summary
Match Score: 75
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A BEST SECURITY MANAGEMENT PTE LTD is seeking a Customer Service Officer to deliver high-quality support through various communication channels. The role involves managing customer inquiries and complaints, enhancing customer service efficiency, and developing support programs.
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Skills & Requirements
Must-have
Excellent verbal and written communication skills
Ability to handle customer complaints effectively
Experience with phone, email, and chat support channels
Nice-to-have
Strong problem-solving and analytical abilities
Proactive approach to improving business productivity